Last Updated: [15.04.2026]
1. Overview
Due to the digital nature of our IPTV services, all sales are generally considered final. By purchasing our services, you agree to this Refund & Returns Policy.
2. No Physical Returns
We do not sell physical products. Therefore, no returns or shipping refunds apply.
3. Refund Eligibility
Refunds may be considered only under the following conditions:
- The service is not delivered after purchase
- The service is completely non-functional and our support team cannot resolve the issue
- Duplicate payments were made by mistake
To qualify, you must contact us within 24–72 hours of your purchase.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Lack of knowledge on how to use IPTV apps or devices
- Buffering or freezing caused by slow internet connection
- Incompatibility with your device or app
- Channel, movie, or series availability changes
- Partial service interruptions or occasional downtime
5. Trial Recommendation
We strongly recommend using a trial (if available) before purchasing a full subscription to ensure the service meets your expectations.
6. Technical Support
Before requesting a refund, you must:
- Contact our support team
- Allow us reasonable time to troubleshoot and resolve the issue
Many issues are related to device setup or internet connection and can be fixed quickly.
7. Chargebacks & Disputes
- Opening a chargeback or dispute without contacting us first may result in permanent account suspension
- We reserve the right to deny future service to users who initiate fraudulent disputes
8. Subscription Cancellation
- Subscriptions will expire automatically at the end of the term
- We do not offer partial refunds for unused time
- You may choose not to renew at any time
9. Processing Refunds
If a refund is approved:
- It will be processed within 3–10 business days
- Refunds will be issued via the original payment method where possible
10. Changes to This Policy
We reserve the right to modify this policy at any time. Updates will be posted on this page.
11. Contact Us
For refund requests or support:
- Email: [viraluke0@gmail.com]
- Website: [iptvcanadasub.com]
